Troubleshooting Issues

Troubleshooting Issues

Chromebook Sound Problems

If you are having problems with sound on your Chromebook, try the following suggestions:

Fix #1: Make sure the headphones are securely plugged in

Make sure you firmly insert and push the headphones in. Give it a good push until you hear a click.

Fix #2: Try a different set of headphones or earbuds

By connecting a different set you can determine if the problem lies with a pair of broken headphones rather than a problem with the Chromebook.

Fix #3: The “close lid” solution

  1. Unplug the headphones.
  2. Close the lid of the Chromebook and wait ten seconds.
  3. Plug in the headphones.
  4. Open the lid. The Chromebook will re-scan for audio devices and should find your headphones.  Or...
    1. Turn off the Chromebook.
    2. Plug in the headphones
    3. Turn on the Chromebook. The Chromebook will re-scan for audio devices on startup and should find headphones.

Fix #4: Check sound settings

In the lower right corner of the screen are a series of icons. Find and Click on your account picture at the very right. A window will appear displaying information about the Chromebook.

  • Make sure that the audio is at a high volume and not muted. 
  • Make sure that the destination output is set to either headphones if you want to listen through headphones, or speakers if you want to listen through speakers.

Fix #5: Clear the cache

Clearing the cache on the Chromebook can resolve some audio issues. To clear the cache do this:

  1. Click on the chrome setting button called the ellipsis in the browser in the top right corner (it looks like three horizontal lines or 3 vertical dots.)
  2. Click on Tools or More Tools and then Clear browsing Data, 
  3. Select Advanced
  4. Specify to clear information 'From the beginning of time'.
  5. The option 'Empty the Cache' is related to sound troubleshooting.
  6. Click 'Clear Browsing Data'
  7. Turn the chrome book off and then on again and try the sound.

Fix #6: Disable all extensions

Some sound issues could be the result of a faulty or outdated extension. To solve this disable ALL extensions and remove the extensions you have not installed, used, or know what its purpose is.

If the sound now works then the problem was one of those extensions. Re-enable each extension you want to keep individually while checking the sound between each enable. Once the sound breaks again, the faulty extension should be removed and not used.

Google- Chrome Browser Maintenance

Problems accessing web pages and general browser maintenance

A browser is used every day for a multitude of tasks.  As more applications are offered via cloud, the browser tends to hold on to more and more information.  Over time the data build-up can cause problems with logging into or bringing up websites.  Security & Compliance issues to remain compliant with the Children's Internet Protection Act (CIPA) BSD utilizes a filtering system. This system keeps students and staff alike safe online.  Keeping ahead of the saved password/login data conflict: keep in mind also saves passwords for apps, when saving in Google Chrome there becomes conflict so sites become inaccessible.

Clearing the browser

Shortcut Keys-While in Google Chrome with one tab open, on the keyboard, hold Ctrl+Shift and tap Delete (Chromebook press Backspace Key) -& Skip to step 6. (Click here if using Safari on a MACBook)

  1. Open one Chrome tab or Close all but one tab in Chrome
  2. Select the browser settings then,
  3. on top left Select  
  4. Click 3rd link down -Privacy and security
  5. Click Clear Browsing Data 
  6. Select Advanced
  7. Set Time range to All time
  8. Check mark ALL the listed boxes (MyApps saves passwords and Saved Google Chrome passwords conflict)
  9.  Click Clear data
  10. Close the browser and re-open.

Note: Students can preform clearing browser cached data to reset corrupt Google Meets links and other issues that may occur with browsing.  Students are not able to remove browsed pages or download history.  

Why clear the browser?

Since cache is a folder stored inside computer, huge collection of data may run you out of disk space and slow down your device. Clearing cache clears significant amount of data from the browser memory.

Your browser shows up older page content and ignores fresh content from stored web sites. So, you may end up reading obsolete content or may not land to what you were looking for.

The information stored in browser cache is sometimes incomplete or corrupt.  Since cache holds downloaded content, clearing would mean that websites would load slower (for the first time) but more complete when you visit the websites again.

As a Side Note:  To check your MyApps saved passwords

In upper right select My Profile On the left select Password Locker For any systems that read completed Click Edit, then edit to your updated password or Delete

Clean Up Extensions

On your computer, open Chrome. At the top right, click Menu/More, (three dots, upper right corner of the window).  Click Settings. On the left, click Settings Click Extensions .

A new tab will open showing all of your current extensions.  Remove any extensions that you do not actively use or recognize.  No need to worry if an extension is accidentally removed just Open the Chrome Web Store to install it.  Extensions with a red icon attached are mandated by District Policy and can not be removed from your BSD Google account. 

5 Troubleshoot Tips

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